{"id":8138,"date":"2024-09-25T08:04:21","date_gmt":"2024-09-25T08:04:21","guid":{"rendered":"https:\/\/ihealthpro.co\/returns-refunds\/"},"modified":"2025-07-01T09:43:23","modified_gmt":"2025-07-01T09:43:23","slug":"returns-refunds","status":"publish","type":"page","link":"https:\/\/ihealthpro.co\/ga\/returns-refunds\/","title":{"rendered":"Returns &amp; Refunds"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8138\" class=\"elementor elementor-8138 elementor-7805\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a5e126f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a5e126f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-129d136\" data-id=\"129d136\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c0aaa48 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c0aaa48\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3192b19\" data-id=\"3192b19\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b28d8c8 elementor-widget elementor-widget-heading\" data-id=\"b28d8c8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Returns &amp; Refunds policy<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f8981f elementor-widget elementor-widget-text-editor\" data-id=\"7f8981f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p style=\"margin: 0cm 0cm 11pt; line-height: 16.8667px; font-size: 11pt; font-family: Arial, sans-serif; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><span lang=\"cs\" style=\"font-size: 11.5pt; line-height: 17.6333px; font-family: Tahoma, sans-serif;\">You may return your order within 30 days from the original receipt date of your order. In the event that you are unwilling or unable to return the item within 30 days from the receipt date, any return will be denied. We are not liable for missing, damaged, incorrect orders or parts after 30 days from receipt.<\/span><span lang=\"cs\" style=\"font-size: 11.5pt; line-height: 17.6333px; font-family: Tahoma, sans-serif;\"><o:p><\/o:p><\/span><\/p>\n<p style=\"margin: 0cm 0cm 11pt; line-height: 16.8667px; font-size: 11pt; font-family: Arial, sans-serif; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><span lang=\"cs\" style=\"font-size: 11.5pt; line-height: 17.6333px; font-family: Tahoma, sans-serif;\">To begin with the return process please contact our customer support:<\/span><span lang=\"cs\" style=\"font-size: 11.5pt; line-height: 17.6333px; font-family: Tahoma, sans-serif;\"><o:p><\/o:p><\/span><\/p>\n<p style=\"margin: 0cm 0cm 11pt; line-height: 16.8667px; font-size: 11pt; font-family: Arial, sans-serif; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><span lang=\"cs\" style=\"font-size: 11.5pt; line-height: 17.6333px; font-family: Tahoma, sans-serif;\">By sending an email to:<\/span><span lang=\"cs\" style=\"font-size: 11.5pt; line-height: 17.6333px; font-family: Tahoma, sans-serif;\"><o:p><\/o:p><\/span><\/p>\n<p style=\"margin: 0cm 0cm 0cm 36pt; line-height: 16.8667px; font-size: 11pt; font-family: Arial, sans-serif; text-indent: -18pt;\"><span lang=\"cs\" style=\"font-size: 12pt; line-height: 18.4px;\">\u25cf<span style=\"font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <\/span><\/span><span lang=\"cs\" style=\"font-size: 10.5pt; line-height: 16.1px; font-family: Tahoma, sans-serif; color: rgb(1, 147, 101);\">support@ihealthpro.co<\/span><span lang=\"cs\" style=\"font-size: 10.5pt; line-height: 16.1px; font-family: Tahoma, sans-serif;\"> (English)<o:p><\/o:p><\/span><\/p>\n<p style=\"margin: 0cm 0cm 11pt; line-height: 16.8667px; font-size: 11pt; font-family: Arial, sans-serif; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><span lang=\"cs\" style=\"font-size: 11.5pt; line-height: 17.6333px; font-family: Tahoma, sans-serif;\">or calling us on:<\/span><span lang=\"cs\" style=\"font-size: 11.5pt; line-height: 17.6333px; font-family: Tahoma, sans-serif;\"><o:p><\/o:p><\/span><\/p>\n<p style=\"margin: 0cm 0cm 0cm 36pt; line-height: 16.8667px; font-size: 11pt; font-family: Arial, sans-serif; text-indent: -18pt;\"><span lang=\"cs\" style=\"font-size: 12pt; line-height: 18.4px;\">\u25cf<span style=\"font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <\/span><\/span><span lang=\"cs\" style=\"font-size: 10.5pt; line-height: 16.1px; font-family: Tahoma, sans-serif; color: rgb(1, 147, 101);\">+448000729935<\/span><span lang=\"cs\" style=\"font-size: 10.5pt; line-height: 16.1px; font-family: Tahoma, sans-serif;\"> (UK)<o:p><\/o:p><\/span><\/p>\n<p style=\"margin: 0cm 0cm 0cm 36pt; line-height: 16.8667px; font-size: 11pt; font-family: Arial, sans-serif; text-indent: -18pt;\"><span lang=\"cs\" style=\"font-size: 10.5pt; line-height: 16.1px; font-family: Tahoma, sans-serif;\"><\/span><\/p>\n<ul style=\"font-size: 16px; background-color: rgb(255, 255, 255);\">\n<li style=\"font-size: 14px;\"><a href=\"http:\/\/tel:+61370356817\/\" target=\"_blank\" style=\"transition-property: all;\">+61370356817&nbsp;<\/a>(AU)<\/li>\n<\/ul>\n<p style=\"margin: 0cm 0cm 11pt; line-height: 16.8667px; font-size: 11pt; font-family: Arial, sans-serif; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><span lang=\"cs\" style=\"font-size: 11.5pt; line-height: 17.6333px; font-family: Tahoma, sans-serif;\">and please indicate if you are needing a replacement or a refund.<\/span><span lang=\"cs\" style=\"font-size: 11.5pt; line-height: 17.6333px; font-family: Tahoma, sans-serif;\"><o:p><\/o:p><\/span><\/p>\n<p style=\"margin: 0cm 0cm 11pt; line-height: 16.8667px; font-size: 11pt; font-family: Arial, sans-serif; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><span lang=\"cs\" style=\"font-size: 11.5pt; line-height: 17.6333px; font-family: Tahoma, sans-serif;\">To be eligible for a return all items must be in the same condition when purchased (unmodified and unaltered condition), with all original packaging attached and packed in an appropriate shipping container. Certain products will not be eligible for return if the seals have been opened due to hygiene reasons.<br>Some health and personal care items are non-returnable.<\/span><span lang=\"cs\" style=\"font-size: 11.5pt; line-height: 17.6333px; font-family: Tahoma, sans-serif;\"><o:p><\/o:p><\/span><\/p>\n<p style=\"margin: 0cm 0cm 11pt; line-height: 16.8667px; font-size: 11pt; font-family: Arial, sans-serif; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><span lang=\"cs\" style=\"font-size: 11.5pt; line-height: 17.6333px; font-family: Tahoma, sans-serif;\">In accordance with the Consumer Rights Act 2022 and the EU Omnibus Directive, customers in Ireland have the right to cancel their purchase within 14 days of receiving their goods or digital content, and to receive a full refund within 14 days of the return or cancellation request. This period starts from when the goods are received.<\/span><span lang=\"cs\" style=\"font-size: 11.5pt; line-height: 17.6333px; font-family: Tahoma, sans-serif;\"><o:p><\/o:p><\/span><\/p>\n<p style=\"margin: 0cm 0cm 11pt; line-height: 16.8667px; font-size: 11pt; font-family: Arial, sans-serif; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><span lang=\"cs\" style=\"font-size: 11.5pt; line-height: 17.6333px; font-family: Tahoma, sans-serif;\"><b>Products must be returned to the return facility address provided by our customer service,<\/b> otherwise, we will reject your return. Please, confirm the return facility address with our customer service.<br>A valid return tracking code (showing the correct return address) is to be sent to the customer support team in order to proceed with your refund.<\/span><span lang=\"cs\" style=\"font-size: 11.5pt; line-height: 17.6333px; font-family: Tahoma, sans-serif;\"><o:p><\/o:p><\/span><\/p>\n<p style=\"margin: 0cm 0cm 11pt; line-height: 16.8667px; font-size: 11pt; font-family: Arial, sans-serif; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><span lang=\"cs\" style=\"font-size: 11.5pt; line-height: 17.6333px; font-family: Tahoma, sans-serif;\">After receiving the returned item, we will inspect it and credit the customer\u2019s account for the original purchase price minus the shipping and handling fee within 30 days upon receipt of the returned item at the returns facility.<\/span><span lang=\"cs\" style=\"font-size: 11.5pt; line-height: 17.6333px; font-family: Tahoma, sans-serif;\"><o:p><\/o:p><\/span><\/p>\n<p style=\"margin: 0cm 0cm 11pt; line-height: 16.8667px; font-size: 11pt; font-family: Arial, sans-serif; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><span lang=\"cs\" style=\"font-size: 11.5pt; line-height: 17.6333px; font-family: Tahoma, sans-serif;\"><b>All return arrangements and costs are your responsibility, and a $\/\u20ac\/\u00a35 handling fee will also be deducted. S<\/b>hipping, Insured-Shipping, and Warranty costs are non-refundable<\/span><span lang=\"cs\" style=\"font-size: 11.5pt; line-height: 17.6333px; font-family: Tahoma, sans-serif;\"><o:p><\/o:p><\/span><\/p>\n<p style=\"margin: 0cm 0cm 11pt; line-height: 16.8667px; font-size: 11pt; font-family: Arial, sans-serif; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><span lang=\"cs\" style=\"font-size: 11.5pt; line-height: 17.6333px; font-family: Tahoma, sans-serif;\">Approved refund will be processed back to the original payment method and in the original currency. You will receive the credit within a certain amount of days, depending on your card issuer\u2019s policies. Possible difference in the refunded amount may depend on variations of the currency exchange rate and will not be refunded.<\/span><span lang=\"cs\" style=\"font-size: 11.5pt; line-height: 17.6333px; font-family: Tahoma, sans-serif;\"><o:p><\/o:p><\/span><\/p>\n<p style=\"margin: 0cm 0cm 11pt; line-height: 16.8667px; font-size: 11pt; font-family: Arial, sans-serif; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><span lang=\"cs\" style=\"font-size: 11.5pt; line-height: 17.6333px; font-family: Tahoma, sans-serif;\">We will not refund any customer whose order is not received because the shipping address provided during the purchase was incomplete or inaccurate. We will only refund a customer, or offer a resend, if the package is classified by the carrier company as undeliverable and if the provided address is correct. If your package was delivered but you did not receive it, it is your responsibility to contact the carrier company and resolve the issue or file a claim for the missing package.<\/span><span lang=\"cs\" style=\"font-size: 11.5pt; line-height: 17.6333px; font-family: Tahoma, sans-serif;\"><o:p><\/o:p><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Refunds policy You may return your order within 30 days from the original receipt date of your order. In the event that you are unwilling or unable to return the item within 30 days from the receipt date, any return will be denied. We are not liable for missing, damaged, incorrect orders or [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8138","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ihealthpro.co\/ga\/wp-json\/wp\/v2\/pages\/8138","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ihealthpro.co\/ga\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ihealthpro.co\/ga\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ihealthpro.co\/ga\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ihealthpro.co\/ga\/wp-json\/wp\/v2\/comments?post=8138"}],"version-history":[{"count":7,"href":"https:\/\/ihealthpro.co\/ga\/wp-json\/wp\/v2\/pages\/8138\/revisions"}],"predecessor-version":[{"id":8766,"href":"https:\/\/ihealthpro.co\/ga\/wp-json\/wp\/v2\/pages\/8138\/revisions\/8766"}],"wp:attachment":[{"href":"https:\/\/ihealthpro.co\/ga\/wp-json\/wp\/v2\/media?parent=8138"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}